Effective for arrivals starting September 1, 2021, all visitors must provide official proof of full vaccination for entry. For full information and the latest updates, please visit www.turksandcaicostourism.com
For Canada, please visit COVID-19 pre-departure testing and Transport Canada’s Interim Order
For other countries, please check the appropriate website for each home country.
KEEPING YOU SAFE
At the Turks and Caicos Collection, the safety and health of our valued guests and team members is our #1 priority. Together, we will all do our part to maintain the safest level of cleanliness and hygiene to keep us all healthy during these trying times.
Here are some of the enhanced programs we have instituted to maintain social distance and advanced hygiene to keep you safe:
Smile, Wave, Wink and Nod – It’s still “One Love” (but with extra space)
Everybody wants a handshake or a hug, but these days a smile, wave, or elbow bump is the way to go. Our team will welcome you in a new way, but please know the welcome is as strong as ever. We are so happy you are here!
More Room for You on the Beach and Pool Areas
We’ve spaced our beach and pool chairs to offer you and your family extra social distance. Please respect your neighbor’s space and let’s keep everyone safe.
Dining Areas – More outdoor dining available
We offer plenty of “al fresco” dining and extra space between tables at all of our dining areas.
Special Room Service Menu
Now through 12/18/20, we have a limited room service menu for Alexandra Resort and Blue Haven Resort with Caribbean classic dining with jerk chicken, peas n’rice, and corn on the cob as well as family favorites such as burgers, pizza, and chicken fingers and fries. Now you can relax with loved ones in the comfort of your room after a long day in the sun. Room service offerings continue as usual at Beach House resort and Ambergris Cay.
Hand Sanitizers and Hand Washing
Frequent hand washing and hand sanitizers is the new normal. Let’s keep ‘em clean at all times! You’ll find hand sanitizers in our public areas for your convenience.
Social Distancing and Face Masks
The Turks and Caicos Government requires social distancing and the wearing of face masks while out in public. Please feel free to bring your own or we will provide them while you are out and about. Our resort teams also will be wearing masks and giving you extra space, too.
We will be featuring more single-use paper products like cups, glasses and paper menus to minimize commonly-touched items.
24/7 Nurse on Duty
Not feeling well? We have a 24-hour Nurse on Duty at the Turks and Caicos Collection. Whether it’s too much sun or another issue, be assured that keeping healthy during your stay with us is top-of-mind.
Extra Hygiene and Sanitization Efforts
You’ll notice our team is vigorously cleaning and sanitizing all “touch points” like elevators, public restrooms, shuttle buses, and so forth. Please help us in keeping our resorts germ-free by following requested guidelines to wash your hands frequently and use our complimentary hand sanitizer stations. Together we will maintain a healthy environment for us all.
NEW Bookings – Only $200 DePOSIT, Pay 30 days Prior
- Deposit only $200 per room to secure your reservation when you book directly on the hotel’s website for future travel
- Final payment due 30 days prior to arrival
BOOK DIRECT FOR BEST RATE GUARANTEE
We guarantee you the BEST RATE when you book your room reservation directly with us. If you ever find a lower rate on another website before your arrival, we will guarantee you the best rate and match any price for the identical category and travel dates of your stay. Book direct, book with confidence!
RESERVATION DEPOSIT AND CANCELLATION POLICY
The following policies are for all individual reservations. For wedding and group enquiries, please note we are only accepting these at Blue Haven Resort. For more information please contact firstname.lastname@example.org.
Deposit: A $200 deposit per room is required at time of booking to secure a room reservation.
Final payment: 30 days prior to arrival date.
Cancellation: Free cancellation 30 days or more prior to arrival. 50% cancellation fee applies for cancellations made within 30 days of arrival.
Holiday Period Cancellation: For holiday travel free cancellation 30 days or more prior to arrival. 100% cancellation fee applies for cancellations within 30 days of arrival.
No shows: No shows will be charged a 100% cancellation fee.
Early departures: Early departures will not be refunded for any unused nights.
We recommend the purchase of travel insurance to protect you, your loved ones and your vacation investment against cancellation charges and unforeseen circumstances.
MINIMUM STAY REQUIREMENTS
- 3-night minimum stay required at Ambergris Cay
- HOLIDAY PERIOD: A 7-night minimum stay is required
- Minimum stay requirements subject to change – book today to guarantee your stay!
- Studios – 2 people
- One bedroom suites – 4 people
- Two bedroom suites – 6 people
- Three bedroom suites – 8 people
- Four bedroom penthouse – 12 people
Occupancy is based on existing bedding in the room.
EXTRA PERSON CHARGES
All-inclusive package rates are calculated based on the correct number of persons in the room at the time of booking. Reservations made with the incorrect number of persons in the room will not be accepted at check-in. Please revise your reservation before arrival if extra persons are coming to recalculate the correct pricing.
Kids 4 and under stay free, while kids 5-10 are $75 USD each.
Kids age 12 and under stay free in a suite when traveling with paying adults up to the maximum occupancy (e.g, a 1-Bedroom Suite with 2 adults will allow 2 free kids up to the maximum occupancy of 4 persons). Be sure to indicate the age of the child in your reservation at time of booking. Kids welcome at Alexandra Resort, Blue Haven Resort and Ambergris Cay.
If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center
Before Arrival: Change fees are waived. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year for travel during a similar season (low or high) based on availability.
Late Arrival / Early Departure: Change fees and short stay penalties are waived. Guest can receive a credit for unused nights due to late arrival or early departure. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year.
In-House Guest Stay Extensions: Should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.